How can I help?

Answers to common questions, and how to get in touch.

Frequently asked questions

Is the app free?

Yes. Planning your meals, following them, tracking your weight and measurements, and logging your workouts are all free. An optional Pro subscription adds the coach and the smart tools: weekly adjustments to your targets, weight suggestions for every set, balancing your meals, AI helpers, analysis and goals, and more than one plan. When Pro is available, its price is shown in the app.

Where is my data stored?

Only on your phone. The app has no account and doesn't upload your meals, body data or workouts anywhere. See the Privacy Policy for the few features that send something, like scanning a barcode.

How do I move to a new phone?

In the app, go to More → Data and tap Back up now or Share backup, and keep the file somewhere you can reach from the new phone (for example a cloud drive). On the new phone, install the app and use More → Data → Restore from a backup.

A backup includes your data and photos, but not the motivation videos themselves (they're too big): keep the originals if you want them on the new phone.

How do I switch between meals and training?

The app has two sides, Nutrition and Fitness. Switch with the toggle at the top of the Home screen, or in More.

How do I connect my steps?

On Android, go to More → Steps and connect Health Connect. The app only reads your step count. On iPhone, steps aren't available yet.

My reminders arrive late. What can I do?

On Android, go to More → Notifications. If Exact timing says Off, tap Allow exact timing and turn on "Alarms & reminders" for the app, so reminders arrive on the minute. Still late? Some phones hold apps back to save battery: set the app's battery usage to Unrestricted in your phone's settings.

Can I use pounds instead of kilograms?

Yes: More → Units sets your weight, length and currency.

How do I delete my data?

More → Data → Erase all data deletes everything in the app. Uninstalling the app deletes it too.

Still need help?

Can't find the answer? Send me a message and I'll get back to you personally within 24–48 hours.

Email support

appsneowega@gmail.com